How to Issue an Order

Overview

Issuing orders on Cloudpermit is quick, easy, and done completely electronically. Once an order is created, it is delivered electronically to applicants. To issue an order, please follow the instructions below. 

  1. Log Into Cloudpermit
    1. Log into Cloudpermit using your municipality Cloudpermit credentials at ca.cloudpermit.com
  2. Locate the Subject Applications
    1. Locate the subject application from the Applications tile. Click the address of the subject application. You will automatically be redirected to the application dashboard.
  3. Locate the Subject Inspection
    1. The Inspections tile is located under Work & Construction. Please locate the subject inspection you wish to issue the order under.
  4. Open the Inspection View
    1. To open the inspection view please click the Open button which is written in blue text and located near the right side of each inspection tile. If you cannot locate it, please refer to the image below.
  5. Start a New Visit
    1. To start a new visit, please click the Start new visit button, located near the top right of the window. An image of the button is also included below for your reference. 
  6. Create New Deficiency - Optional
    1. To create new deficiencies/remarks, begin by expanding the deficiencies & remarks tile by clicking the Open button located near the right side of the deficiencies & remarks tile.
    2. Click the Add new deficiency/remark button, which is highlighted by a blue box.
    3. Add a discovery date by picking a date using the date selector by clicking the grey bar under Discovery date.
    4. Describe the finding in detail. To do so, simply begin typing in the text box.
    5. Optional - If you are only inputting a remark, please check the This is a remark only box.
  7. Create the Order
    1. Begin by clicking Add new order.
    2. Select an issued to person. To do so, please click the grey box under issued to, and select an individual to issue the order to.
    3. Select a compliance date. To do so, click the date under Must be compliant by and select a date.
    4. Add any additional address information. To do so, type in the grey box under Additional address information.
    5. Add one of the deficiencies/remarks you created in step number six. To do so, click the grey box under Select new deficiency/remark and select one of the deficiencies/remarks you previously created
    6. Optional - Input a Description and Required action. To do so, simply type in the box.
    7. Click the Add button located near the bottom right of the ORDERS tile.
    8. Complete creating the order by clicking the Add and close button located near the bottom right of the ORDERS tile.
  8. Edit the Order (if needed)
    1. If needed, you can edit the order you just created by clicking the downward facing arrow located next to the left of the name of the order. 
  9. Fail the Inspection
    1. Scroll down to the bottom of the window to INSPECTION & VISIT RESULT. For reference, consult the image below.
    2. Add any on-site notes. As the name suggests, on-site notes are used when an on-site visit was actually conducted. You can add both internal notes as well as site-conditions notes. As the name suggests, internal notes can only be seen by the municipality while site condition notes can be seen by both the municipality and the parties of the application.
    3. Select failed as the result for the visit. To do so, please click the grey bar under result for this visit and select failed.
    4. Select Order issued as the Reason for failure.
    5. Click Finish and close inspection.
    6. Confirm the end of the inspection visit.
  10. Download the Order Document
    1. Begin by scrolling up to the Orders section.
    2. Click the downward facing arrow on the left side of the Order you recently created. 
    3. Scroll down to the bottom of the order and click the Download Order document (PDF) button which is written in blue text. 
    4. Once the document is downloaded on your computer, you can either sign it digitally or print it out and sign it. Either way, you will then upload the signed document.
  11. Upload the Signed Order Document
    1. To do so, click the Upload Signed order button which is written in purple text. 
    2. A file selector should now be prompted. Please navigate to the signed order document and upload it. 
  12. Success! 
    1. You can now return to the application or your main dashboard. To return to the application, please click GO TO DETAILED INFORMATION. To return back to the dashboard, please click Dashboard near the top left of the window.

NOTE: Applicants are notified via email of orders that are issued. The email notification instructs applicants that they must acknowledge the order to proceed with any work on the project on Cloudpermit. For reference, when applicants log back into their Cloudpermit account after an order has been issued, they will have to acknowledge a message similar to the image below. 

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